- Return Policy
HDI Trading offers a 30-day refund or exchange. Exchanges can only be for the same item(s), unless that item is out of stock at the time of the request. You will responsible all related shipping fees.
In order to return an item you MUST contact us to request a Return Merchandise Authorization Number (RMA).
Shipping and handling fees are non-refundable.
Please include the following with your request:
- Original packaging
- All accessories
- RMA number written on the outside off the shipping box or on the return label. The RMA number must not be written on the manufacturer’s product box.
If the merchandise is returned on time, in new condition and conforms with the return policy, a replacement order will be prepared and shipped or the purchase price will be refunded to your account. Please allow up to 10 days from the date you ship your return to arrive at our warehouse; delivery times vary, depending upon the shipper. Your return will be processed within 5-7 business days.